Exchanges & Refunds
EXCHANGES & REFUNDS
At Double Rainbouu we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like to return for another reason please see the information below.
We do not offer refunds for change of mind however we are happy to offer our customers an exchange for another style or size or an online credit which is valid for 3 years. The returned items must be:
- In original purchase condition.
- All tags, stickers are intact.
- The exchanged items are accompanied by original purchase receipt.
- Exchanges are made at the original sale price.
All exchanges must be posted back within 14 days of original delivery date.
If you wish to return a full priced product for an exchange or online credit note please contact us via email at: email@example.com to request return information. Our customer service team will then assess your return request and if approved will confirm your return request. Please include your original receipt and order number with your return.
Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
RETURN OF SALE ITEMS
Sale items are final and cannot be returned for a refund or exchange. Size guides can be found on all product pages. We recommend choosing carefully to avoid disappointment. If you have any questions please contact us at firstname.lastname@example.org.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Returns should be posted via registered post to:
Double Rainbouu Returns
100 Oxford St
Paddington NSW 2021
If you wish to return a faulty item please contact email@example.com to receive a return request form. We will then confirm your exchange. Please include your original receipt and order number with your return.
If you wish to cancel an order please contact firstname.lastname@example.org and provide the order number emailed to you at time of order placement and reason for cancellation immediately. In some cases it's possible the order may have been shipped already, unfortunately in this case we cannot cancel the order and it will need to be treated as a return or exchange.