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SHIPPING

COVID-19 SHIPPING UPDATE

Due to reduced air traffic international orders may incur delays. You can find out more information on your country's current service delays here.

POLICY

We offer shipping worldwide using Australia Post for all Australian orders and Australia Post and DHL for our international shipments. We recommend providing a daytime address and phone number when placing your order so that your order can reach you in a timely manner.

PRICING

All prices are in Australian dollars.

AUSTRALIAN SHIPPING CHARGES

Standard shipping - $10
Express shipping - $15
Orders over $150 can receive complimentary standard shipping.


INTERNATIONAL SHIPPING CHARGES

All international orders over exceeding $250 will be shipped free of charge. All other orders will be charged as follows:
Flat rate international - $35.

You may be required to pay further shipping charges in the instance of change of address or delivery time.


SHIPPING TIME

We attempt to have all orders processed and shipped within two business days. Delivery times can vary based on location, please allow longer for regional and international orders. If you have an urgent delivery request please contact info@doublerainbouu.com and we can arrange a suitable outcome.


PEAK PERIOD SHIPPING TIME

During sale activity and seasonal peak periods there may be a delay in order processing and shipment. During these periods please allow a further three to five days for shipment to metropolitan areas and four days to all other areas.

Please note shipping times are only our best estimate and can vary due to a number of factors. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. If you have any questions regarding delivery please contact us via email at: info@doublerainbouu.com.

TAXES AND DUTIES

Please note customs duties and foreign taxes may be payable before your order is cleared by customs. Double Rainbouu will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region. 

OWNERSHIP AND RISK

Upon delivery at your specified address, ownership and risk of damage is transferred to the customer. We require a signature upon delivery; if you are placing an order as a gift please use the name of the intended recipient in the shipping address form located at the checkout. We will not be held responsible for any undeliverable orders. In the instance that the intended recipient is unavailable it is up to the customer to organise re-delivery with Australia Post or the courier company.

ORDER CANCELLATION

If you wish to cancel an order please contact info@doublerainbouu.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via email at: info@doublerainbouu.com before 10am the following day. We will be unable to process a cancellation of your order if we are not notified of your intention to cancel the order by 10am the following day.
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